The
City of Tea Tree Gully, located north east of the centre of Adelaide, is one of
the most populous local government divisions in Adelaide. The business centre
of the city is Modbury, where Tea Tree Plaza, the Civic Centre and the library
are located.
“The role of Local Government has evolved and grown over
time, encompassing the delivery of a broad range of services and facilities for
the community, managing local resources and implementing diverse programs,
policies and regulations set by State and Federal Governments”.[1]
The
City of Tea Tree Gully (CTTG) Council has been managing all the administrative
tasks for the local governments. In 1997, it adopted Authority ERP system to
facilitate the business processes. This system is currently supporting the core
services of the council and the council’s management work. Up to now, after 15
years, although the system is updated annually, the system still has some
weaknesses.
The
ERP system of the CTTG is very big with align to 55 business processes that are
divided into different groups such as customer service, IT project government,
managing council assets and IT service. However, the requirements of management
by IT are much more than the ability of the current system. Besides, the system
has many issues and the main issues are mentioned below:
-
CTTG has too many information systems that are not integrated. This leads to
data duplication or data conflict and makes it difficult to create accurate
reporting.
-
The current facilities management system is inadequate. There is no single
system that holds this data, no way of ensuring bookings and no ownership of
the process.
-
Council systems are difficult to use and do not support efficient budgeting.
-
Council systems have interfaces that are not “user friendly”.
-
The council asset management system does not have all the required interfaces
to other systems to make the data readily usable.
-
IT staff who have extensive or specialist knowledge should be empowered to
focus on continuous improvement and not just on problem resolution.
-
Council’s POS systems are not networked; data from each POS system must
therefore ne reentered into authority.
And
the other problems.
Therefore,
it is essential for CTTG to have efficient solution in short term and long term
to improve their system. Applying an appropriate enterprise architecture for
the council is the best way to do that. Now CTTG is preparing to develop a
strategic plan for the next 3-5 years and doing IT project to improve the current IT system.
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